We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.sitnsmusic.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.sitnsmusic.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.sitnsmusic.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.

Platform Mission and Community

Q: What is the core mission of SITNS Music?

A: SITNS Music is more than a platform; it is a movement dedicated to revolutionizing the music industry by bridging the gap between creative talent, technical skills, and professional opportunities. Founded on the principles of community, education, and social change, we provide a central hub for the entire ecosystem—musicians, crew, and industry professionals. As discussed in our podcast content, we believe that music carries a strong message for social change, and building a unified, supportive community is essential for the industry's evolution. We aim to foster an environment where mentorship is accessible, resources are free, and every member of the production team, from the bassist to the lighting tech, is valued.

Q: How does SITNS Music support the Reggae community?

A: While our platform serves all genres, we have deep roots in the Reggae and Roots culture, reflecting our commitment to "conscious vibes" and unity. through our partnership with the Hippie-Fari Reggae Radio & Podcast, we explore the vibrant world of reggae music and the essential roles played by the crew behind the scenes. We actively participate in and support reggae events, providing a digital home for the community to share concert stories, discuss the cultural significance of the music, and connect with like-minded professionals who value positivity and resilience in their musical journey.

Q: Who is the team behind SITNS Music?

A: SITNS Music was founded by Jon, an industry veteran with a journey that spans DJing, record shop ownership, and live performance. Jon's vision, as shared in Episode 47 of the SITNS podcast, emphasizes the importance of the "unseen work" that goes into making shows successful. The team is dedicated to resourcefulness and collaboration, ensuring that the platform evolves with new technologies to support artists on tour. We are also proud to partner with Wando Creative Works for our custom designs, bringing a personal, handcrafted touch to our community merchandise.

The Musician and Crew Directory

Q: How do I join the SITNS Music Directory?

A: Joining the directory is the first step toward connecting with hirers and collaborators. Currently, we invite professionals to email us directly to be incorporated. We are building a meticulously vetted database that includes not just musicians of all genres, but critical crew roles such as Sound/FOH Engineers, Lighting Techs, Tour Managers, and Stagehands. When you contact us, please provide your resume, a list of your skills, and your location so we can accurately categorize you for potential hirers using our advanced search filters.

Q: What is the benefit of being listed as "Crew" on SITNS?

A: Unlike many platforms that focus solely on the "talent" (singers and bands), SITNS recognizes that the crew is the backbone of the industry. By listing as a crew member, you gain visibility among venue owners, festival organizers, and touring bands who specifically use our "Job Training" verification to find skilled professionals. We highlight your commitment to the craft, especially if you have completed any of our training modules on live sound or tour logistics.

Q: Is the directory only for professionals in the US?

A: No, SITNS Music is a global community. Music is a universal language, and touring often crosses borders. We welcome members from all countries. However, please note that for physical merchandise orders, international shipping and customs policies will apply.

 Education, Training, and Resources

Q: What type of educational resources does SITNS provide?

A: We believe education should be accessible and free. Our "Free Resources" section houses a growing library of trainings, diagrams, and templates—from Service Agreements to Stage Plots. We also offer more structured learning opportunities:

*Webinars & Online Courses: Deep dives into technical skills like DAWs, lighting design, and live sound mixing.

*Business Practices: Essential guides on tour budgeting, contracts, and self-promotion.

*1-on-1 Coaching: Personalized mentorship from experienced industry veterans to help you navigate your career path.

*Training Manuals: Comprehensive digital and print resources to standardize your knowledge base.

Q: Can I contribute to the resource library?

A: Absolutely. Collaboration is a key pillar of our mission. We would love to house your trainings, diagrams, and resources of all types. If you have expertise to share—whether it's a tutorial on cable management or a guide to festival etiquette—please email us to be incorporated. Sharing your knowledge not only helps the community but establishes you as a thought leader in the SITNS network.

Q: What is the "Digital Tip Jar" and how can it help my band?

A: The Digital Tip Jar Generator is a tool we advocate for to help artists adapt to an increasingly cashless society. It allows you to create a direct financial connection with your audience via platforms like Venmo or PayPal. Our blog provides a guide on "Engaging the Modern Audience," detailing deployment strategies such as overlay graphics for Twitch/Facebook Live streams and QR codes for live merchandising tables. It transforms passive support into a low-friction revenue stream.

E-Commerce and Merchandise Fulfillment

Q: Who handles the merchandise and custom designs?

A: Our merchandise is a blend of standard branded apparel and unique, handcrafted pieces. We partner with Wando Creative Works in Charleston, SC, for our custom jewelry and "functional art" pieces. Wando Creative Works is more than a vendor; it is a "love letter to the music community," ensuring that every piece, like the Midnight Ember Set, is crafted with joy and care.

Q: What is the return policy for SITNS merchandise?

A: We want you to be 100% satisfied with your SITNS gear.

*Quality Guarantee: If there is a print error or visible quality issue, we will replace or refund the product. Please email contact@support.sitnsmusic.com within 30 days of delivery with clear photos of the issue on a flat surface.

*Made-to-Order: Because our items (like the Checker Chaos Bomber Jacket or Tie-Dye Tees) are made specifically for you upon order to reduce waste, we cannot accept returns for sizing issues or buyer's remorse.

*Cancellations: You can cancel or edit your order at any time before it enters production via the link in your confirmation email.

Q: How long does shipping take?

A: Standard apparel items typically ship within 7-14 business days. However, for custom designs from Wando Creative Works, please plan ahead. These pieces are fully handcrafted, epoxy-coated, and assembled by hand, requiring a minimum of 30 days from design approval to shipping. This timeline is crucial to consider if you are ordering pieces for a specific tour or festival date.